Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

How do I determine my correct shoe size?

We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.

What is your return policy for footwear?

We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are clean and the box is undamaged to receive a full refund.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your shoes sooner.

Do you offer international shipping?

Yes, Shoe Market ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.

Are your leather products sustainably sourced?

We are committed to ethical fashion. 90% of our leather is sourced from LWG-certified tanneries that prioritize environmental impact reduction and responsible production.

Can I track my shipment in real-time?

Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress.